As being a Front Desk & Concierge Attendant, you will have several tasks to complete. In this overview, you will have a link to all of the Knowledge Base Articles to help with these tasks. Click Here to download a PDF version of this resource.
Tickets:
- How To Enable Roll Over
- How To Edit or Delete Repeating Tickets
- How To Perform Ticket Batch Actions
- How To Schedule a Repeating Ticket
- How To Add or Edit Assignees
- How To Add, Edit, or Close a Reminder
- How To Complete Checklists in Tickets
- How To Add Favorites and Quick Keys
- How To Add, Copy, Edit, or Delete a Ticket
- How To Add, Edit, or Close a Pinned Note
- How To Add, Edit, or Delete a Saved Filter
- How To Update a Ticket Status
- How To Send Confirmation Letter
- How To Add or Edit a Guest Itinerary
- How To Add Shift Log Entry
- How To Add, Edit, or Cancel an OpenTable Reservation
Logbooks:
- How To Add or Edit a Logbook
- How To Batch Close Inventory Items in Logbook
- How To Schedule Associated Tickets from Inventory Items
- How To Add or Edit Inventory Items in Logbook
- How To Add Tickets to Guest Room Tracker Logbook
Guests:
- How To Add Guest Preferences for Housekeeping
- How To Add a Guest Reservation
- How To Add, Edit, or Delete Guest Credit Card Information
- How To Merge Guest Reservations
SMS/Chat:
- Guest Messaging and Room Ready Notification
- How To Schedule Send Late – SMS/Whatsapp
- How To Block a Guest Number
- How To Link a Number to a Guest
- How To Send a Guest Message – MMS (Attachments)
- Broadcast Automation
- Send Broadcast Messages to Guests
Local:
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