AL: How To Schedule Send Later - SMS/Whatsapp

The Hook Use this workflow to draft a message and set a future date and time to send it, achieving more flexibility around communication with guests and ensuring follow-ups no matter the time of day.

 

Before you begin...

• Requires at least Employee User Type access.
• Must have access to the SMS/Chat tab enabled within your Roles.

The Steps

1. Select a guest, then enter the message.
2. Click Schedule.
3. Select a date from the calendar and a time.
4. Click Schedule.

The Result Success: The draft will be added to the conversation in grey until it is sent on the established date and time.

Troubleshooting

• Note: To cancel a scheduled message, click Cancel under the scheduled message in the conversation.