AL: How to Add or Edit Message Templates

The Steps: Adding a Message Template

1. Select Message Templates from the ALICE Admin menu.
2. Click Add Message Template.
3. Type a message title in the Message Template Name field.
4. Select Hotel from the Message Template Scope dropdown.
5. Select Guest Message from the Message Template Type dropdown.
6. Enter the message content in the Message Template field.
7. Leave the Is Default checkbox unselected.
8. Click Save to add the SMS template.

The Steps: Editing a Message Template

1. Select Message Templates from the ALICE Admin menu.
2. Select a Message Template from the list to highlight it.
3. Click Edit Message Template.
4. Update the Message Template details as needed.
5. Click Save to update the SMS template.

The Result Success: The new or updated message template will be saved to your account and available for use when sending messages to guests.

 

Troubleshooting

• Note: If you have trouble finding a specific template, expand the filter section by clicking +Filters and enter your search criteria.
• Note: If a message template is deleted in error and affects your reports, contact your Customer Success Manager or [e-mail] for assistance.