AL: How To Add or Edit Message Automation - SMS

The Hook Use this workflow to automatically send an SMS message template to a group of guests that fall within certain criteria, on a scheduled basis.

Before you begin...

 

• Requires Hotel Admin User Type access.
• Must have Can Manage Chat Message Templates enabled within your user profile.
• If the automation rule is based on PMS Status, the property must have an API integration with their PMS. Automation rules based on PMS Status are not compatible with reports parsing at this time.

 

The Steps: Adding Message Automation

1. Select Message Automation from the ALICE Admin menu.
2. Select Add.
3. Enter the Message Automation details.
    
   • Automation Name: Input the name of the automation rule here. Suggested naming convention: {Hotel Name} - {Message Template Name} - SMS
   • Send When: Select whether the message will trigger by date (based on the reservation start or end date) or Reservation - PMS status (To use PMS status, this field must what is received from the PMS exactly. To preview the Reservation PMS Statuses used in your account, view the PMS Status column in the Guests tab.)
   • Message Template: Select the appropriate message template to send.
   • Include International phone numbers: A phone number is considered international if outside the hotel country. Enabling this setting allows you to text international (when supported by the number assigned to your property). However, it will incur extra charges for the guest receiving the message.
   • Include guests with existing conversations: Enable - Engages guests with active conversations.
   • Do not send messages in the x days following the last automated message: Enable, then set a limit of automated messages to avoid spamming guests.
   • Do not send messages from xx:xx to xx:xx: If enabled, messages during these hours will not send and will queue to send afterwards.
4. Select Save to add the automation rule.

Edit Message Automation

Steps:

1. Select Message Automation from the ALICE Admin menu.
2. Select a Message Automation to highlight.
3. Select Edit.
4. Update the Message Automation details as needed.
5. Select Save to update the Automation rule.