The Hook Use this workflow to create an SMS Confirmation template to easily confirm dining reservations, events, and other ticketed items with a single click.
Before you begin...
- Requires Hotel Admin or Hotel User Admin User Type access.
- Must have Can Manage Chat Message Templates enabled within your user profile.
The Steps:
- Navigate to Admin > Messaging > Message Templates
- Click on Add Message Template
- Fill in Message Template Name, we recommend using this naming convention [Service] - SMS Confirmation
- For Message Templates Scope, select Service
- For Service, select the desired service
- For Message Templates Type, select SMSConfirmation
- For the SMS Template body, we recommend using tags as outlined in the ALICE Guest Messaging Template Tags Article under the Knowledge Portal.
Restaurant Reservation - SMS Confirmation Template Sample:
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What Admin sees in ALICE configuration:
Dear {First}, we are happy to confirm your dining reservation with {vendor-name}. Please see your reservation details below:
Number in Party: {value-of=[Number in Party]}
Date and Time: {due "MMMM d, yyyy"} at {due "h:mm a"}
Address: {vendor-address}
Website: {vendor-web}
{vendor-map-link} -
What Guest sees on their mobile:
Dear John, we are happy to confirm your dining reservation with Suerte. Please see your reservation details below:
Party Size: 2
Date and Time: July 22, 2022 at 6pm
Address: 1800 E 6th St, Austin, TX 78702
Website: https://www.suerteatx.com/
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