AL: How To Add SMS Confirmation Message Template

The Hook Use this workflow to create an SMS Confirmation template to easily confirm dining reservations, events, and other ticketed items with a single click.

 

Before you begin...

• Requires Hotel Admin or Hotel User Admin User Type access.
• Must have Can Manage Chat Message Templates enabled within your user profile.

The Steps:

1. Navigate to Admin > Messaging > Message Templates
2. Click on Add Message Template
3. Fill in Message Template Name, we recommend using this naming convention [Service] - SMS Confirmation
4. For Message Templates Scope, select Service
5. For Service, select the desired service
6. For Message Templates Type, select SMSConfirmation
7. For the SMS Template body, we recommend using tags as outlined in the ALICE Guest Messaging Template Tags Article under the Knowledge Portal.

 

Restaurant Reservation - SMS Confirmation Template Sample:

• What Admin sees in ALICE configuration:
  Dear {First}, we are happy to confirm your dining reservation with {vendor-name}. Please see your reservation details below:
  Number in Party: {value-of=[Number in Party]}
  Date and Time: {due "MMMM d, yyyy"} at {due "h:mm a"} 
  Address: {vendor-address}
  Website: {vendor-web}
  {vendor-map-link}
• What Guest sees on their mobile:
  Dear John, we are happy to confirm your dining reservation with Suerte. Please see your reservation details below:
  Party Size: 2 
  Date and Time: July 22, 2022 at 6pm
  Address: 1800 E 6th St, Austin, TX 78702
  Website: https://www.suerteatx.com/