AL: How To Add Guest Preferences for Housekeeping

Automatically initiate housekeeping tasks according to guest preferences set up in the Guests tab. For example, a guest would like to receive housekeeping services on Tuesdays throughout the duration of their long-term stay. This feature is most often utilized for properties with long-term reservations/guest stays.

User Type & Roles:

To perform this action in ALICE, the user must have at least Employee User Type access.

The user must also have the following settings within Roles enabled.

• Access to Guests tab.
• Access to Add, View, Edit Guest Information.

Things to Consider:

• Guest preferences are added via the Guests tab. For properties with long term reservations/guest stays, this tab may be renamed Residents.

Steps:

1. Select the guest associated with the reservation.
2. Select Edit to review reservation information.
3. Locate the Housekeeping section. Select the guest preference from the dropdown. 
    
4. Select Save to update the reservation.