The Hook Alice’s data anonymization tool allows Hotel Admin users to easily remove the reservation information for individual reservations directly from the Guest Tab.
Before you begin...
- Requires Hotel Admin User Type access.
- Bulk data anonymization from the Guest tab is not available.
The Steps:
- Search for a reservation by confirmation #, last name, etc.
- Select the reservation to open reservation details.
- Select the Trash Can icon.
- Select either option provided.
- Remove Profile Only - The reservation information will be removed from the Guests Tab. Any tickets, Messaging conversations, and itineraries will remain available and guest reservation information will be visible in these spaces.
- Delete All Profile Data - The reservation information will be removed from the Guest Tab. Any associated items in ALICE (tickets, messaging conversations, Itineraries, and other data) will be deleted and irretrievable.
A confirmation message will appear to show that the data has been successfully removed.
The Result Success: A confirmation message will appear to verify that the profile data has been successfully removed.
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