The Hook Use this workflow to compile a list of tickets associated with a guest reservation into a unified itinerary. Itineraries can be provided to guests during or prior to their stay as a general overview of the requests made on their behalf.
Before you begin...
• Requires at least Employee User Type access.
• Requires the following Role settings enabled: Access to the Ticket List tab and Access to View Tickets.
• An itinerary can be accessed from a ticket in the Ticket tab or from the reservation profile in the Guest tab.
The Steps
Creating a guest itinerary
1. Navigate to the Ticket tab, select a ticket associated with a guest, and click Itinerary (or navigate to the Guests tab, select a reservation, and click the + icon in the itinerary section).
2. Use the dropdown to select +New Itinerary (if creating from a ticket).
3. Name the itinerary.
4. Enter additional guest reservations in the Guest field if the itinerary should include information from multiple reservations.
5. Select the tickets to include in the itinerary. (Note: Click the ticket to expand and see additional ticket details).
6. Select the checkboxes next to the ticket fields to control what information from the ticket is shown on the itinerary.
7. Edit the message if appropriate.
8. Select an option at the bottom to proceed. Save the itinerary or provide it to the guest immediately via email, PDF, or printout.
Editing a guest itinerary
1. Access the itinerary from a ticket associated with a guest or within a guest reservation.
2. Select the itinerary to edit. (From the Tickets tab, use the dropdown to select a previously saved itinerary; from the Guests tab, click Edit in the itinerary section).
3. Make your changes and click Save.
The Result Success: The guest itinerary is successfully created or updated and ready to be shared with the guest.
Troubleshooting
• Note: When emailing an itinerary to a guest, the From field will populate with the email added in the Hotel Info tab (Alice Admin) by default. If there is an email associated with your user profile, that email address will also be available in the dropdown.
• Note: It is recommended to add a Front Desk or Concierge generic email to the Hotel Info tab in Alice Admin (this setting is only available to Hotel Admin User Types).
• Note: Users with View access will also receive notifications for unassigned tickets.
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