AL: How To Add Default Alerts

Use this workflow to configure property-wide or service-specific default alert settings. Alerts bring attention to tickets by flashing or highlighting in red, ensuring important tasks are not overlooked and are resolved quickly.

Before you begin...

 

• Applies to: Hotel Admins.
• Alerts are exclusively visible on Alice Desktop (web).
• Alerts are optimized for individual tickets only. Tickets set as repeating or roll over will not carry over alert settings at this time.
• Alert defaults set on the Service level will override the property alert defaults set on the Hotel Info page.
• Default alert times are relative to the ticket due date.

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The Steps

Adding property-wide alert defaults

 

1. Select Update Hotel Info from the Alice Admin menu.

   

2. Scroll down to the Default Alert Time dropdown.
3. Select the default alert time for the property.
4. Select Solid or Flashing from the Alert Display Type dropdown (Solid highlights tickets in red; Flashing blinks red). Select Update to save the changes.                                                                                                                                     

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Adding service-specific alert defaults

1. Select a Facility from the menu. Scroll down to the Services section. 
2. Select a Service.
3. Use the Actions dropdown to edit the service.
4. Enable Override Hotel Default Alert Time.
5. Once the setting is enabled, the Default Alert Time dropdown will appear.
6. Select a default alert time from the dropdown. Default alert times are based on ticket due date. 
7. Select Update Service to save the changes.

The Result Success: Your default alerts will be saved, and tickets will automatically highlight or flash red when they reach the specified alert time.

 

Troubleshooting

• Note: Alerts can also be set on individual tickets. To add an alert on a single ticket, click the bell icon on the ticket and choose an alert time.