AL: How To Add, Edit, or Cancel an OpenTable Reservation

The Hook Use this workflow to create, modify, or cancel dining reservations on behalf of guests through the OpenTable integration directly within Alice. To set up the OpenTable integration in your account, reach out to [e-mail].

Before you begin...

• Requires Employee User Type access.

• Requires the following Role settings enabled: Access to Ticket List tab > Add Tickets > Manage OpenTable.

• The OpenTable integration must be enabled by Alice

The user must also have the following settings within Roles enabled.

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The Steps

Adding an OpenTable Reservation

 

1. Select +Guest Reservation then, select a service to create a reservation.
2. Enter ticket data, including reservation date, time, and number in the party. (Fields may vary by property.)
3. Select a vendor/restaurant. (Field name may vary by property.)
4. If the restaurant exists in OpenTable, the OpenTable button will automatically appear next to the selected vendor name.
5. Select the OpenTable button.
   
6. In the new OpenTable window, enter the search criteria. Details previously entered in the ticket fields in ALICE will automatically populate in the OpenTable window.
7. Select Find a Table to view restaurant availability.
   Select the desired reservation time to access the reservation form.
8. The reservation form will populate the following fields:
   • Concierge: indicates who will get OpenTable points for the reservation.
   • Guest Phone: The guest’s contact number. This number will pull from the guest reservation information in ALICE.
   • Special Requests: Use this field to communicate to the vendor. A default message will automatically populate: “Please contact the ((Property Name)) concierge desk at ((Phone / Extension)) with any questions or updates about this reservation.” 
      

9. Select Complete to submit your request to OpenTable. A confirmation message should appear. 
    

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Editing an OpenTable Reservation

1. Find the ticket with the OpenTable reservation and open the ticket details.
2. Select OpenTable below the restaurant name. This will open up the availability search.
   
3. Select the time you want to reserve. 
4. Update the reservation form as needed, then select Complete to submit the changes to OpenTable. 
    

In some cases, it may be necessary to request that the vendor update the OpenTable reservation. To view OpenTable reservation updates in ALICE, select the sync icon from within the ticket details.  

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 Canceling an OpenTable Reservation

1. Select a ticket to view ticket details.
2. Select the OpenTable button in the reservation information.  
3. On the availability search window, select Cancel Reservation.  
4. Select Yes on the confirmation dialogue to cancel. 

The ticket status in ALICE will automatically be updated to a canceled status. 

The Result Success: Your reservation will be confirmed, modified, or canceled. If canceled, the ticket status in Alice will automatically be updated to a canceled status.

 

Troubleshooting

• Note: In some cases, it may be necessary to request that the vendor update the OpenTable reservation. To view OpenTable reservation updates in Alice, select the sync icon from within the ticket details.

• Note: Users with View access will also receive notifications for unassigned tickets.