The Hook Use this workflow to send and receive photo and file attachments using ALICE Guest Messaging, supporting MMS for standard messaging service customers in the US and Canada.
Before you begin...
- Requires at least Employee User Type access.
- Must have access to the SMS/Chat tab enabled within your Roles.
- MMS is available for US and Canada only; properties in international countries are not supported at this time.
- Accepted File Types: .jpeg, .png, .gif, .pdf
- Images- Send up to 10 individual images and 5MB of combined file size.
- Other Multimedia Files - Send maximum of 600KB file size
- File Size Limitations are governed by Twilio as our third party integration partner. Please see Twilio’s documentation to learn more about file size limitations and considerations.
The Steps:
- Select New Message.
- Type the guest’s name in the search box and select the guest. If the guest does not exist in your hotel, you are able to add the guest by clicking on the +Add Guest link next to the search box.
- Select Attach then select either the image or file icon to proceed. Only one image can be selected at a time.
- Once the first file is attached, use the + icon to add any additional files. Use the x icon on the image preview to remove an image.
- Add a message (optional) then select Send.
An error message will appear if the file exceeds the file limits.
The Result Success: The guest will receive your message and multimedia attachments.
Reference: File Type & Size Limitations File size limitations are governed by our third-party integration partner, Twilio. If a file exceeds these limits, an error message will appear when you attempt to send.
- Accepted File Types: .jpeg, .png, .gif, .pdf
- Images: Send up to 10 individual images and 5MB of combined file size.
- Other Multimedia Files: Send a maximum of 600KB file size
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