AL: Front Desk & Concierge Quickstart Guide

Front Desk Agents and Concierge are the front-of-house all-stars. They are the front line managing the guest experience from pre-arrival to departure.

Front Desk and Concierge use ALICE to perform the following key tasks:

• Field guest feedback and requests
• Assist in planning and booking activities
• Vendor relationship management

Suggested User Permissions

User Type: Employee

Roles Settings:

• Access to Ticket List, Logbooks, Guests, SMS/Chat, and Local tabs
• Access to Tickets:
  • Access to Add, View, Edit Tickets across most Facilities.
• Access to Manage OpenTable Reservations
• Access to Add, View, Edit and Contact Info in Guest Information
• Access to Add, View, Edit and Hotel Notes in Vendors/Contacts
• Access to Broadcast in Guest Messaging