AL: How To Block a Guest Number

The Hook Whenever needed, use this workflow to block a number to stop all communication from a guest.

Before you begin...

• Requires at least Employee User Type access.
• Must have access to the SMS/Chat tab enabled within your Roles.

 

The Steps

1. Select Block in the open conversation.

The Result Success: The existing conversation will remain in ALICE, but no further communication will be received and the message field will be greyed out.

 

Troubleshooting

• Note: Once a guest is blocked, any future messages from this number will not appear in the conversation view.
• Note: To undo these changes, select Unblock within the conversation to re-enable communication.