AL: Housekeeping DND / Refused Service Report

View a count of DND and Service Refusals in the Housekeeping DND / Refused Service Report.
 

User Type & Roles:

To perform this action in ALICE, the user must have at least Employee User Type access.

The user must also have the following settings within Roles enable.

• Access to Reports tab.
• Access to View Reports.

Things to Consider:

• Time filter defaults to Yesterday. Change the timeframe using the dropdown.
• This report is available to customers who have purchased Housekeeping only.

Terms & Definitions:

 

Number of DND Rooms	View the total number of rooms with a DND workflow status applied.
Rooms Assigned	View the total number of rooms assigned
Percent of Rooms Marked DND	View the percent of rooms marked DND (Number of rooms with a DND workflow status ÷ Total number of rooms assigned)
DND List of Rooms	List of rooms that have a DND workflow status with a timestamp of when the room was placed into a DND or Refuse status.
DND Count Per Room	List of rooms with a DND status and the number of consecutive days the room has been DND.
Number of Refused Rooms	View the total number of rooms with a Refuse workflow status applied.
Rooms Assigned	View the total number of rooms assigned
Percent of Rooms Marked Refused	View the percent of rooms marked refused (Number of rooms with a workflow status like refuse - Ex: Guest Refused, Service Refused ÷ Total number of rooms assigned).
Housekeeping - DND/ Refused Service - Refused List	List of rooms that have a DND workflow status or a status like refuse -  Ex: Guest Refused, Service Refused with a timestamp of when the room was placed into a DND or Refuse status.