AL: Concierge Report

The Concierge Report analyzes trends for tickets associated with the Concierge Facility.  
 

User Type & Roles:

To perform this action in ALICE, the user must have at least Employee User Type access.

The user must also have the following settings within Roles enable.

• Access to Reports tab.
• Access to View Reports.

Things to Consider:

• Time filter defaults to Last 30 Days. Change the timeframe using the dropdown.
• This report is available to customers who have purchased Guest Messaging only.
• All pie and bar charts are available in a table format as well. Select the table icon in the corner of each panel to change view settings.

Terms & Definitions:

 

Daily Ticket Count by User	Number of Concierge Facility tickets created by each user each day.
Popular Request Types	Total number of Concierge Facility tickets per Service.
Daily Ticket Count	Total number of Concierge Facility tickets created each day.
Top 10 Restaurants	Top 10 most common restaurant vendors added to tickets.
Top 10 Activity Vendors	Top 10 most common activity vendors added to tickets.
Tickets per Vendor	Percent of total Concierge Facility tickets per vendor.