AL: Reports Overview

The Context The more information you put into Alice, the more data you can pull out. Use default reports to view data of your day-to-day operations. Each report displays a collection of panels that will break down property-specific data. The default reports available to your property are dependent upon the specific products you have purchased.

 

Before you begin...

• Must have access to the Reports tab and access to View Reports enabled within your Roles.
• Workflow statuses serve as a reference to measure the property’s response, labor, and resolution times. It is critical for staff to update ticket statuses in real time to give a true overview of their performance.
• Some reports are updated in real-time, while others update once a day.
• Custom reports are available for a fee (contact [e-mail] to request a custom report).

The Data: Default Reports by Product

• Service Delivery: Amenity Report, Employee User Metrics, Guest Information Report, Maintenance (Engineering) and Housekeeping Report, Service Optimization - Snapshot Report by Create Date, Service Optimization - Snapshot Report by Due Date, Summarized Ticket List with Internal Notes, Weekly Overview, Checklist Report.
• Guest Services: Amenity Report, Concierge Report, Employee User Metrics, Guest Information Report, Summarized Ticket List with Internal Notes, Vendor Report, Weekly Overview.
• Guest Messaging: Guest Information Report, Broadcast History, SMS Report, SMS Transcript Report.
• Housekeeping: Employee User Metrics, Guest Information Report, Housekeeping 5pm End of Day Board, Housekeeping 9am Start of Day Board, Housekeeping Assignment Log, Housekeeping Audit Log, Housekeeping DND/Refused Service Report, Housekeeping Room Inspections Log, Housekeeping Room Trends Report, Housekeeping Room Type Report, Housekeeping Rushed Rooms Report, Maintenance (Engineering) and Housekeeping Report, Checklist Report.
• Preventative Maintenance: Checklist Report, Employee User Metrics, Guest Room PM Tracker, Preventative Maintenance Board, Rooms PM & Equipment PM Report, Summarized Ticket List with Internal Notes, Weekly Overview, Maintenance (Engineering) and Housekeeping Report, QR Codes Linked Report, QR Rounds Summary Report.

The Steps: Running & Filtering Reports

1. Select Report from the drop-down menu on the home screen.
2. Select the specific report from the drop-down list in the top-left.
3. Select a date range using the second drop-down list.
4. (Optional) To apply a custom date/time range, click the Advanced Filters drop-down list. Set your Date Range, then set your Time Range, and click Apply.
5. (Optional) To export data to an Excel sheet, click the download icon in the upper right-hand corner of each panel.

Limits & System Logic

• Row Limit: Alice will show a maximum of 500 rows for each report on the screen. You must download the report to view all of your data.