AL: Summarized Ticket List with Internal Notes

The Summarized Ticket List with Internal Notes compiles all Guest Request and Internal Request details.  
 

User Type & Roles:

To perform this action in ALICE, the user must have at least Employee User Type access.

The user must also have the following settings within Roles enable.

• Access to Reports tab.
• Access to View Reports.

Things to Consider:

• Time filter defaults to Last 7 Days. Change the timeframe using the dropdown.
• This report is available to customers who have purchased Service Delivery, Guest Services, and Preventative Maintenance only.

Terms & Definitions:

 

Property	Name of the property account for each ticket.
Ticket ID	Unique identifier for the individual ticket in ALICE.
Due Date	Target completion date as specified on the ticket.
Date Created	Date the ticket was added.
Date Closed	Date that the workflow status was changed to a closed status.
Type	Differentiates Internal and Guest Request tickets.
Vendor	Vendor selected (if applicable).
Guest Name	Name associated with reservation information (Guest Requests only)
Location	Room number or area specified on the ticket.
Department	Facility category of the Service selected.
Service	Type of ticket/request.
Request Details	Captures Service Option Information - any information added into Service-specific fields on the ticket.
Special Info	Information added to the Special Info field.
State	The current workflow state.
Created By	User who added the ticket.
Closed By	User who moved the workflow status to a closed status.
Assigned To	User who was added to the assignee field. (Displays Unassigned if a user was not specified on the ticket)
Internal Notes	Information added to the Internal Notes field.