AL: How To Log In with Single Sign-On

The Hook Use this workflow to log in to Alice using your property’s Single Sign-On (SSO) solution.

Before you begin...

• To log in with Single Sign-On, it must first be configured for the account.
• To inquire about Single Sign-On, contact your customer success manager or email [e-mail]
• While the user interfaces shown below are from the mobile app, the process for logging in with SSO on web and mobile is the same.
• To enable the ability for non-SSO users to log in to the ALICE account with ALICE login credentials rather than SSO, contact our support team at [e-mail].
• Download this template memorandum to share this information with staff.
  • Memorandum - SSO

Steps:

1. Navigate to the login page on web or on mobile.
2. Select Single Sign-On below the Sign In button.
3. Use the search field to enter the hotel group. Select the group when it appears in the search.
4. Select Sign In.
5. Enter the Enterprise ID and password. These are your SSO login credentials, not ALICE login credentials.
6. Select Sign In.
7.  

The Result Success: You will be successfully authenticated and logged into your Alice account.

 

Troubleshooting

• Note: If you attempt to log in with your Alice login credentials after SSO is set up for your property, you will receive an error message redirecting you to use the Single Sign-On option.

• Note: If Alice is unable to authenticate your SSO credentials, contact your Hotel Admin or Property Champion for assistance. Alice Support is unable to retrieve your SSO login credentials as these are set up through your property.

• Note: To enable the ability for non-SSO users to log in to the Alice account with Alice login credentials rather than SSO, contact our support team at [e-mail].