AL: How to Deactivate a User

The Hook Use this workflow to remove access from users who no longer require access to your Alice account without deleting their historical user instance.

 

Before you begin...

• Requires at least Hotel User Admin User Type access.
• If you would like an Alice user account to be permanently deleted, please have an administrator contact Alice support ([e-mail]) and request that the account be deleted.
•  

The Steps

1. Select one or more users from the user list.
2. Click Manage Status.
3. Uncheck the Active checkbox to deactivate the user.
4. Click Apply to save the change.

The Result Success: The user will be deactivated and will immediately lose access to the platform.

Troubleshooting

• Note: Deactivated users will receive an error message for an incorrect password upon every login attempt.
• Note: Deactivated users can easily be re-activated using the same steps outlined above and re-checking the active box. To quickly search for deactivated users, select Deactivated from the Status filter dropdown.