AL: How To Change a User's Base Hotel

The Hook A base hotel is the default hotel for a user. Every time a user logs in to Alice, they will, by default, land on the ticket dashboard screen of their assigned base hotel. Use this workflow to assign a user's base hotel to the property they log into most frequently.

 

Before you begin...

• Requires at least Hotel User Admin User Type access.
• A user must first be added to a group (either as an employee or an admin) to change the base hotel. If the "Hotel Groups in which this user is Employee" and/or "Hotel Groups in which this user is Admin" fields are empty within their User Profile, the user only has access to one hotel and it is not possible to change their base hotel.
• Users added to a hotel group will be able to seamlessly switch between hotels, but will always be directed to their assigned base hotel upon initial login.
• A user can only have one base hotel assigned.

The Steps

1. Select the user profile icon in the upper right-hand corner and click Admin.
2. Select Manage Users from the Alice Admin menu.
3. Search for the user and select them by clicking the checkbox to the left of their username.
4. Click Edit User.
5. Click the Select Hotel dropdown menu. (Note: Begin typing the name of the base hotel in the field to easily filter the list).
6. Select the hotel from the dropdown.
7. Click Update.

The Result Success: The user's profile is successfully updated, and they will automatically land on the new base hotel's dashboard upon their next login.

Would you like me to provide the workflow for how users can switch to another property or group once they are logged in?