AL: How To Reset a User Password

The Hook Use this workflow to manually reset a password to a temporary password for users who do not have an email associated with their user profile. (Note: If the user does have an email associated with their profile, they should use the Forgot Password link on the Sign In page instead).

 

Before you begin...

• Requires at least Hotel User Admin User Type access.
• Password Policy Requirements: Passwords must be at least 12 characters long, include numbers and symbols, and must be rotated every 60 days.
• Actabl highly recommends using a password manager on your devices to facilitate a smooth and secure login process.

The Steps

1. Select Manage Users from the Alice Admin menu.
2. Select the user from the list, then click Edit User.
3. Enter a temporary password in the password field, then confirm the password.
4. Enter your own Alice password in the Admin Password field.
5. Click Update to save the changes

Things to Consider:

In mid 2024, ALICE strengthened its password policy requirements for all customers to better protect all users from unauthorized access from bad actors. We understand that this change is very different from our past login experience, however, security is a top priority for our team and we want to encourage our users to follow strict security guidelines.
 

The new requirements include:

• A password rotation of every 60 days,
• A password length of at least 12 characters,
• requirements on password numbers, symbols, and more.

CISA, America’s Cyber Defense Agency recommends strong and unique passwords at the workplace. For more password requirement best practices, please see: https://www.cisa.gov/secure-our-world/require-strong-passwords

We highly recommend using a password manager on your devices to facilitate a smooth yet secure login process. Most devices support a native password manager option included on the device for free. Additionally, ALICE and the rest of Actabl has plans to continue enforcing great security posture practices, like SSO and MFA, and will continue to communicate them ahead of time so you can best plan and prepare. 

***Please note when a user’s password is reset, they are not prompted to change their password on their next login.***