ALICE Housekeeping: QuickStart Guide
Applies to: All hotel employees using ALICE Mobile
Welcome to ALICE - Actabl's industry leading hotel operations platform. As a Houseperson, you help to maintain all public, storage, and administrative areas. As well as run supplies and service items to guest rooms, collect linens for laundering, and store supplies in appropriate locations.
To learn more about ALICE, please review the ALICE Getting Started Course.
Now that we have reviewed the Getting Started Course, as a front line employee, managing a positive guest experience from pre-arrival to departure is crucial. You will use ALICE to perform the following key tasks:
- Track your room cleans and status
- Create Maintenance work orders
- Perform the Daily, Weekly, and Monthly Checklists
Read this Article (Est. 20 minutes)
To get started using ALICE as a Housekeeping Employee type user, we recommend familiarizing yourself with the following features and knowledge base articles:
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Viewing the List of Assigned Rooms: Housekeeping Boards are created in the Desktop version of ALICE. Once the boards are created, log into the ALICE Mobile App to view rooms assigned to individual housekeepers.
Learn how to view a List of your Assigned Rooms by reading this article.
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Updating the Room Status: Users can update a room status as work is started and completed. The updated room status will be visible. The status changes will also track productivity for the housekeeping team.
Learn how to Update the Room Status by reading this article.
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Creating Related Tickets for Room Details - When cleaning rooms, you may encounter items that need to be addressed by the maintenance team before the room can be rented such as a clogged drain or inoperable telephone. Use the ALICE App to create tickets to notify other teams of the request.
Learn how to Add Related Tickets for Room Details by reading this article.
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