AL: How To Create an Itinerary Template

Itinerary Templates can be created within ALICE and provided to guests. Creating a template for these types of communication can save you time.

User Type & Roles:

To perform this action in ALICE, the user must have at least Hotel User Admin or Admin User Type access.

The user must have Can Manage Chat Message Templates enabled within their user profile.

Things to Consider:

• A property can only have one itinerary template.
• DO NOT DELETE message templates. This could affect data in the Reports tab. Contact your Customer Success Manager or [e-mail] for assistance.
• Use the Filters to search for message templates as needed. First, expand the filter section by selecting +Filters, then enter the search criteria.

Add Itinerary Template

Steps:

1. Select Messaging from the ALICE Admin menu then select Message Templates.
2. Select Add Message Template.
3. Enter a name for the template in the Message Template Name field.
4. Select Hotel from the Message Template Scope drop-down list.
5. Select Itinerary from the Message Template Type drop-down list.

1. Select Ticket Fields to select the fields from tickets that you would like to show in the itinerary.

7. Select Text. Fill in the following fields:
   • Email Subject Template
   • Title
   • Itinerary Welcome Message
   • Itinerary Signature Message
   • Message Body Template
8. Select the i to the right of a message template field to see template keys and the Default template.
9. Select Save to add the Itinerary template.