Single Sign-On (SSO) allows staff to log in using their corporate network credentials. This workflow covers the setup requirements and the process for mapping users to their Enterprise IDs (EIDs).
Before you begin...
• Requires Hotel Admin access.
• Requires coordination with your IT department to generate a SAML 2.0 Identity Provider metadata XML file.
Connecting the Identity Provider
1. Obtain the SAML 2.0 Metadata XML file from your IT team.
2. Send the file to Alice Support via a secure transfer link (e.g., WeTransfer) or email if permitted by your policy.
3. Wait for confirmation from Alice Support that the file has been uploaded (allow 1 week).
Mapping Users (Updating EIDs)
1. Navigate to Alice Admin > Manage Users.
2. Click on the Hotel Name field to search for or select a hotel.
3. Select Batch Add/Edit Users.
3. Download Selected Users (or a blank sheet if adding new users).
4. Locate the SSO ID column in the spreadsheet.
5. Enter the unique Enterprise ID for each user (this may differ from their Alice username).
6. Upload the updated sheet to Alice.
Users can now select Single Sign-On at the login screen, enter their corporate code, and access Alice without a separate password.
Troubleshooting
• Note: If a user attempts to log in with standard Alice credentials after SSO is enabled, they will receive an error, redirecting them to use the SSO button.
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