Roles control what users can see and do within Alice, such as viewing specific ticket types or accessing guest data. Use this workflow to build permission templates and apply them to staff profiles.
Before you begin...
• Requires Hotel User Admin access.
• It is recommended to create one Role per job title (e.g., "Front Desk Agent," "Room Attendant").
Creating a Role
1. Navigate to Alice Admin > Roles.
2. Select Add Role and enter a Role Name.
3. Configure Tabs: Check the boxes for the tabs this role needs (e.g., Tickets, Guests, Rooms).
4. Configure Facilities: For every Facility (department), check the specific permissions (Add, View, Edit, Close, Assign).
5. Configure Guest Info: Check permissions to Add, View, or Edit guest reservation data.
6. Click Save.
Applying a Role to Users
1. Navigate to Manage Users.
2. Select the checkbox next to the specific user(s).
3. Select Manage Roles.
4. Search for and select the desired Role.
5. Click Apply. The user's access rights update immediately. If they are logged in, they may need to refresh their browser.
Troubleshooting
• Users with "View" access to a Facility will receive notifications for tickets in that Facility unless muted in their specific user profile.
• Do not grant "Delete" permissions for tickets unless necessary, to preserve data integrity.
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