As being an Engineer, you will have several tasks to complete. In this overview, you will have a link to all of the Knowledge Base Articles to help with these tasks. Click Here to download a PDF version of this resource.
Tickets:
- How To Enable Roll Over
- How To Edit or Delete Repeating Tickets
- How To Perform Ticket Batch Actions
- How To Schedule a Repeating Ticket
- How To Add or Edit Assignees
- How To Add, Edit, or Close a Reminder
- How To Complete Checklists in Tickets
- How To Add Favorites and Quick Keys
- How To Add, Copy, Edit, or Delete a Ticket
- How To Add, Edit, or Close a Pinned Note
- How To Add, Edit, or Delete a Saved Filter
- How To Update a Ticket Status
- How To Add Shift Log Entry
Logbooks:
- Link or Scan QA Codes to Equipment Inventory Items – Mobile
- Unlink QR Code from Inventory Item
- QR Codes in ALICE
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