The Engineer maintains the general condition of the hotel property completing maintenance requests in a timely manner. The Engineer may also be involved in routine preventive maintenance for all-building equipment and rooms.
Engineers use ALICE to perform the following key tasks:
- Responding to Maintenance Tickets
- Managing Preventative Maintenance Tasks
Suggested User Permissions
User Type: Employee
Roles Settings:
- Access to Ticket List tab
- Access to Tickets:
- Add in Housekeeping Facility.
- Add, View, Edit, Close, and Assign in Maintenance Facility.
- Add, View, Edit, Close, and Assign in Preventative Maintenance Facility.
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