A General Manager empowers staff to provide superior customer care to guests, associates, and other visitors. They oversee all day-to-day operations across departments to ensure the property runs smoothly.
General Managers use ALICE to perform the following key tasks:
- Review staff performance and identify operational trends on property.
User Type: Hotel Admin
Roles Settings:
Hotel Admins have access to all areas of ALICE. The following actions require Hotel Admin Users to have Roles settings enabled.
- Tickets Batch: Update ticket assignee or workflow status in bulk.
To ensure batch ticket management works correctly, the role must have rights to assign, close or delete tickets within all Facilities.
- Ticket Deletion
To preserve the integrity of ALICE data, it is not recommended to grant access to delete tickets.
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