AL: Alice Desktop User: QuickStart Guide (QSG)

ALICE Desktop User: QuickStart Guide

Applies to: All hotel employees using ALICE Desktop; Front-Desk Agents; Concierge

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Welcome to ALICE - Actabl's industry leading hotel operations platform. As a Front-Desk Agent or Concierge, you are your hotel's front-of-house ⭐ All Star ⭐

To learn more about what ALICE can do for you, check out our ALICE Getting Started Course.

Now that we have reviewed the ALICE Getting Started Course, as a front line employee, managing a positive guest experience from pre-arrival to departure is crucial. You will use ALICE to perform the following key tasks:

• Field guest feedback and requests
• Assist in planning and booking activities
• Vendor relationship management
• Communication via ALICE Guest Messaging

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Your learning style is unique. You have two different options to learn how to get started in ALICE: 

1. Read this Article (Est. 30 minutes)
   
    
2. Select this link to access the self-paced ALICE Desktop training course. (Remember to complete the quiz at the end so you can share your certification on Linkedin! (Est. 1 hour)

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To get started using ALICE as a Front Desk/Concierge type user, we recommend familiarizing yourself with the following features and knowledge base articles: 

Please note: Depending on your property's subscription, you may or may not have access to certain features in ALICE. If you do not have access to a feature listed below, simply skip that section. Reach out to your Actabl contact if you are interested in subscribing to additional features.

1. Ticket Management for Service Delivery Requests: From guest service requests such as wake-up calls, towel delivery, or reservations to internal maintenance requests, ALICE provides a consolidated platform for your hotel to create, view, and act upon tickets. Check out this short video to see how to use ALICE's Ticket Management features.
    
   Learn how to view, create, and assign tickets by reading How To Create and Manage Tickets. 
   
    
2. Guest Information: As guests book rooms at your property, your hotel's PMS will automatically transfer data into ALICE. From the Guests Tab, you can view guest information such as contact details, reservation durations, and tickets associated with guests. Additionally, you can add reservations manually from the Guests Tab. Watch this short video to learn how...
    
    
3. Chat with your Guests: Depending on your hotel's configurations, you may have access to the SMS/Chat tab. From here, you can view, create, and send guest messages. From relaying important information about check-in to communicating status updates on guest requests, ALICE's Guest Messaging feature is a powerful tool that allows you to quickly and conveniently communicate with your hotel's guests. Check out this video to learn more... 
    
   Learn how to view, create, and send guest messages by visiting this article.
   
    
4. Local Vendor Hub: As a front-line employee at your property, guests may ask you for recommendations on places to eat, sites to visit, or activities to do. The Local Tab is where your property creates and stores information for local vendors. From nearby restaurants to limousine services, you can visit the Local Tab to quickly provide your guests with information for your favorite vendors. 
    
   Learn how to access, create, and edit vendor information by visiting this article. 
   
    
5. Record Keeping with Logbooks: The Logbooks tab is customizable. Depending on your property's setup, you may have access to multiple Logbooks. In ALICE, Logbooks serve to record important information for tracking purposes. Popular Logbooks include Lost and Found, Packages, and Guest Recovery. Check out this video to see more about the popular Logbooks.
    
   Learn more about Logbooks by visiting this article. 
   
    

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