AL: Housekeeping Manager Quickstart Guide

A Housekeeping Manager is responsible for the success of the housekeeping department. This role manages the inspection process to adhere to cleanliness standards, manages labor productivity and the timeliness of turning rooms over. They are responsible for communicating/coordinating with the front office and engineering about damage or maintenance issues. 

Housekeeping Managers use ALICE to perform the following key tasks:

• Creating Housekeeping Boards
• Managing Room Priorities

Suggested User Permissions

User Type: Hotel User Admin

• It is recommended to provide Hotel User Admin or Hotel Admin access to allow housekeeping managers to add and maintain their staff.

Roles Settings:

• Access to the Ticket List, Rooms, and Reports tab.
• Access to Rooms, All Rooms, and Staff under Room Assignment Mobile Tabs. 
  Access to View Room Status Updates and Edit Assignments & Priorities under Rooms (Room Assignment) 
   
• Access to Tickets:
  • Add, View, Edit, Close, Assign in Housekeeping Facility.
  • Add in Maintenance Facility.
  • Add, View, Edit, Close, Assign in Room Assignment Facility.
• Access to View Reports.
• Provide or restrict access to guest reservation information as needed using the Guest Information section.