AL: How To Request Custom Work

Use this workflow to request custom-built itineraries, confirmation letters, ticket printouts, or reports from the Actabl support team.

Before you begin...

• Applies to: Hotel Admins.
• There may be an additional fee associated with custom work. Fees are assessed by the support team at the time of the request.
• Note: Please review the Custom Work Definitions & Limits Reference below to understand formatting constraints and lead times before submitting your request.

 

The Steps to Request Custom Itinerary:

1. Open a support ticket by sending an email to [e-mail].
2. Include the following information:
   • Your Name
   • Your Property Name
   • A complete list of properties where this custom itinerary should appear.
   • Desired Introduction text (If applicable)
   • Desired Closing text (If applicable)
   • Desired Font Name
3. Please expect a 2 week lead time.

 

The logo on the document is the logo associated with the hotel.

Steps to Request Custom Confirmation Letter:

1. Open a support ticket by sending an email to [e-mail].
2. Include the following information:
   1. Your Name
   2. Your Property Name
   3. A complete list of properties where this custom confirmation letter should appear. 
3. Attach a sample of a brand standard confirmation letter. Mark up any areas that should be coded to auto-fill from ticket information. 
4. Please expect a 2-3 week lead time. 

The logo on the document is the logo associated with the hotel.

Steps to Request Ticket Print Out:

1. Open a support ticket by sending an email to [e-mail].
2. Include the following information:
   • Your Name
   • Your Property Name
   • A complete list of properties where this ticket print out should appear.
3. Please expect a 2 week lead time.

 

The logo on the document is the logo associated with the hotel.

Steps to Request Custom Report:

1. To request a custom report, open a support request by emailing [e-mail].
2. The information that the team will need to fulfill your request will be unique to the type of report. Please provide a general summary of what the report should cover.
3. Please expect a 4 week lead time.

The Result Success: The support team will receive your request, assess any applicable fees, and begin building the custom work.