AL: How to Configure Housekeeping Ticket Automation

Use this workflow to automatically generate specific internal request tickets based on changes to a guest's reservation status.

 

Before you begin...

• Applies to: Hotel Admins.
• This feature only functions with internal requests.
• Automatic ticket creation is triggered only by reservation status changes and cannot be delayed (e.g., a minibar ticket will generate exactly when the PMS Status changes to Checked Out).
• Do not choose a service that contains required fields unless that field has a set default value or is made optional.

The Steps:

1. Select Tickets from the ALICE Admin menu.
2. Select Ticket Automation
3. Select Add
4. Enter Ticket Automation details.
   • Automation Name: Enter a name to identify this Ticket Automation rule.
     • Suggested Naming Convention: {Hotel Name} - {Automation Details} - Ticket Automation
   • When: The reservation status “Checked Out”, which usually comes from the PMS, is selected by default.
   • Changes to: Select a reservation status from the dropdown to act as a trigger to generate the tickets.
   • Facility and Service: Select a facility and a service.
   • New Service: Select +New Service and repeat steps 1-4 to automatically generate additional tickets for other service categories. Skip this option if not needed.
5. Select Save to add the automation rule.