AL: How To Rush a Room - Web

To prioritize a room when a guest is waiting for service, a room can be rushed manually on ALICE Desktop (web). The room may also be rushed via the PMS integration and the change will be reflected as a room rush in ALICE. To rush a room via ALICE Staff App (mobile), review Rush a Room - Mobile Article.

User Type & Roles:

To perform this action in ALICE, the user must have at least Employee User Type access.

The user must also have the following settings within Roles enabled.

• Access to Rooms tab.
• Access to Edit Assignments and Priorities under Rooms (Room Assignment).

Things to Consider:

• Rushed rooms will automatically move to the front of the room list on ALICE Desktop (web) and begin flashing in red.
• On the ALICE Staff app (mobile), the room attendant assigned the room will receive a notification and the room will move to the top of the room list.

Steps:

1. Right-click a room to select it and open the room details.
2. Select the Rush button.

To cancel the room rush, access room details on web and select Cancel Rush.