AL: Logbooks Overview

A Logbook in ALICE provides space for operations teams to record important information for tracking purposes. Logbook entries are not necessarily time-bound so, unlike tickets, often will not have due dates.

Things to Consider:

• Logbooks are not available on the ALICE Staff app (mobile).
• Logbooks are referred to as Inventories in ALICE Admin.

Best Practices:

In addition to the keyword search functionality, advanced filters are available in each Logbook to help users quickly find entries.

• Properties that have purchased Guest Services will typically set up Logbooks for at least the following:
  • Packages
  • Guest Recovery
  • Lost and Found
• Properties that have purchased Service Delivery will typically set up Logbooks for at least the following:
  • Packages
  • Guest Recovery
  • Lost and Found
• Properties that have purchased Preventative Maintenance will set up Logbooks for:
  • Equipment
  • Rooms Tracker
• Properties that have purchased Housekeeping  will set up Logbooks for:
  • Lost & Found