AL: How To Use SMS Confirmation Message Templates

The Hook Use this workflow to quickly confirm dining reservations, events, and anything that has a ticket in ALICE with just one click.

 

Before you begin...

• Requires access to the SMS/Chat tab in ALICE.
• A working SMS Confirmation template must already be configured for the specific ticket/service. (Note: To configure these templates, Hotel Admins and Hotel User Admins need permissions to manage Chat Message Templates).
• The text will only paste if the conversation already exists (meaning you have already sent or received a message for that specific guest reservation).

The Steps

1. Navigate to the SMS/Chat tab in ALICE.
2. Open a conversation with the guest whose ticket already exists in the system.
3. Hover over the ticket on the Tickets panel (to the right of the chat).
4. Click the SMS Confirmation icon.
5. Review the SMS Confirmation template that automatically pastes into the chat’s input field.
6. Click Send to quickly share the confirmation text with your guest.

The Result Success: The guest will immediately receive the confirmation text for their requested service or event.

Troubleshooting

• Note: You can create as many SMS Confirmation templates as you want, but there is a limit of 1 template per Service.
• Note: Users can also access the SMS Confirmation shortcut from the Guests tab.
• Note: SMS Confirmation templates are not available for selection in the standard Templates menu.