AL: How To Rush a Room - Mobile

To prioritize a room when a guest is waiting for service, a room can be rushed manually on ALICE Staff App(mobile). The room may also be rushed via the PMS integration and the change will be reflected as a room rush in ALICE. 
 

User Type & Roles:

To perform this action in ALICE, the user must have at least Employee User Type access.

The user must also have the following settings within Roles enabled.

• Access to Rooms tab.                       
• Access to Rooms and All Rooms under Room Assignment Mobile Tabs 
  

Things to Consider:

• When a room is rushed on ALICE Staff App (mobile) the room attendant assigned to the room is notified and the room will now appear at the top of their rooms list. The room will also appear at the beginning of the room list on ALICE Desktop (web) on the room board.

Steps:

1. Select the Room tab on ALICE Staff App (mobile).
2. Tap a room to access room details.
3. Tap the Rush icon.                                                                                                         
4. A confirmation message will appear. Select Rush to continue. Select cancel to go back to room details.
5. The Rush icon will be highlighted when the room has been rushed successfully.  
    

         

To cancel a rush on a room, tap the Rush icon, then tap Cancel Rush on the confirmation message to continue.

The Rush icon will be greyed out and the room rush will be removed.