AL: ALICE Desktop: Quick Start Guide

Applies to: All hotel employees using ALICE Desktop

Welcome to ALICE - Actabl’s industry leading hotel operations platform. As a Front Desk Agent or Concierge, you are your hotel’s front-of-house ⭐ All Star ⭐

As a front line employee, managing a positive guest experience from pre-arrival to departure is crucial. You will use ALICE to perform the following key tasks: 

• Field guest feedback and requests 
• Assist in planning and booking activities 
• Vendor relationship management  
• Communication via ALICE Guest Messaging

---

To get started using ALICE as a Front Desk/Concierge type user, we recommend familiarizing yourself with the following features and knowledge base articles: 

1. Ticket Management for Service Requests: From guest service requests such as wake-up calls, towel delivery, or reservations to internal maintenance 
   requests, ALICE provides a consolidated platform for your 
   hotel to create, view, and act upon tickets.
   
   Learn how to view, create, and assign tickets by reading this article. 
   
    
2. Guest Information: As guests book rooms at your property, your hotel’s PMS will automatically transfer data into ALICE. From the Guests Tab, 
   you can view guest information such as 
   contact details, reservation durations, and tickets associated with guests.
   
   Learn how to view, add, and edit guest information by visiting this article. Consider upskilling by learning how to Add or Edit a Guest Itinerary. 
   
    
3. Chat with your Guests - Depending on your hotel’s configurations, you may have access to the SMS/Chat tab. From here, you can view, create, 
   and send guest messages. From relaying important 
   information about check-in to communicating status updates on guest requests, ALICE’s Guest Messaging feature is a powerful tool that 
   allows you to quickly and conveniently communicate with your hotel’s guests.
   
   Learn how to view, create, and send guest messages by visiting this article. Consider upskilling by learning how 
   to Schedule Messages for Later, Link Number to Guests, and Send Broadcast Messages. 
   
    
4. Local Vendor hub - As a front-line for your property, guests may ask you for recommendations on places to eat, sights to visit, 
   or activities to do. The Local Tab is where your property creates and 
   stores information for local vendors. From nearby restaurants to limousine services, you can visit the Local Tab to quickly provide 
   your guests with information for your favorite vendors. 
   
   Learn how to access, create, and edit vendor information by visiting this article. 
   
    
5. Record Keeping with Logbooks  - The Logbooks tab is customizable. Depending on your property’s setup, you may have access 
   to multiple Logbooks. In ALICE, Logbooks serve to record important 
   information for tracking purposes. Popular Logbooks include Lost and Found, Packages, and Guest Recovery. 
   
   Learn more about Logbooks by visiting this article. 

---

What Permission Levels do you Need? 
Hotel Administrators are in charge of creating roles and assigning user permissions to their employees. These may vary from property to property. As a Front Desk/Concierge employee, Actabl recommends that you have the following permissions: 

If you are unable to access tabs or functions needed for your duties, consider speaking with your supervisor to determine if your user permissions can be adjusted.