AL: How To Set Up Room Status Automation (Room Ready Notification)

Room Status Automation is a feature that streamlines the notification process of notifying a guest when their room is ready for check in. Another best practice is to send a guest message when the guest room is marked as DND. This feature using the current Guest Messaging Automation process but has been updated with a new trigger.

***It is important to note that ALICE Guest Messaging and ALICE Housekeeping must be configured at the hotel in order to use this functionality.***

Please follow the steps to set up the automation:

1. Access the ALICE Admin menu. 

2. Navigate to Messaging menu > Message Automation

3. Select Add Automation

4. Fill out details accordingly - below is an example:

      *** Please note Send When: Reservation - PMS Status + Room Status → This is required for the Room Ready Automation to work. ***

Ensure the checkbox for Room Ready Notification Automation is enabled.

Fill the other details as needed (Message Template and checkbox settings).

5. Click Save and ensure the automation is Enabled.