Turndown functionality allows Housekeeping teams to manage an evening shift. Use this workflow to configure the generation rules and build PM boards for evening staff.
Before you begin...
• Requires Hotel Admin User Type to configure rules.
• Requires Employee User Type to build boards.
• Turndown must be enabled in the account settings (contact Support if missing).
Configuring Turndown Rules (Admin)
1. Navigate to Alice Admin and select Housekeeping.
2. Select Housekeeping Tasks and click Add to create a "Turndown" task type.
3. Scroll to Turndown Generation and select Add Rule.
4. Select the Reservation Statuses (e.g., Stayover, Due In) and Workflow Statuses (e.g., Occupied Clean) that trigger a turndown service.
5. Click Save.
Building Turndown Boards (Staff)
1. Navigate to the Rooms tab and toggle the shift selector in the upper left to PM Shift.
2. Select Start to generate the Turndown tasks based on the rules created above.
3. Select Manage Staff to choose the evening attendants and click Save.
4. Drag and drop rooms or use Auto-Assign to distribute the tasks to the evening team. A purple header indicates the PM shift, and rooms requiring service will display a bed icon.
Note: Rooms cannot be changed from a Turndown task into a standard cleaning task (e.g., Departure Clean) on the PM board.
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