The Context Tickets can be accessed on the Alice Staff app (mobile) for accounts that have purchased Service Delivery, Housekeeping, and/or Preventative Maintenance. The Alice Staff app puts the power of Alice in the hands of users who are always on the go.
The Data: Features & Workflows
- Ticket Priority: Tickets on the Alice Staff app are arranged in order of priority. Tickets with the most immediate due date will always appear at the top of the ticket list by default.
- Filtering Options: The Alice Staff app has four specific filter options for tickets: Assignment Filters, Status Filters, Time Filters, and Saved Filters.
- Default Assignment Filter: A Hotel User Admin or Hotel Admin can set the default Assignment Filter within a User Profile using the Mobile Staff View Default setting. When checked, the ticket list will be filtered to "Mine" by default. When unchecked, the ticket list will be filtered to "All" by default.
- Quick Favorites: Each individual user can add user-specific favorites to make starting commonly used tickets quick and accessible.
Limits & System Logic
- Offline Mode Restrictions: Alice is available in offline mode to provide users with view-only access to important information even when an internet connection is unavailable. The Alice Staff app will explicitly indicate that it is in offline mode with a banner and a popup message.
Comments
0 comments
Article is closed for comments.