AL: Reminder Fields & Settings Reference

Reminders help manage advance requests by adding another line item to the ticket list with independent date and status fields.

 

The Context

Location: These settings are found within the Reminders section at the bottom of a ticket.

 

The Data

Field Name	Definition
Days Before	Select the number of days prior to the ticket due date the reminder should appear on the ticket list. A preview of that date will display.
Date	Select a specific date for the reminder to appear on the ticket list.
Description	Open text field for the reminder's action (e.g., "Book reservation").
Roll Over	Enabled by default. Determines if the reminder should roll over to the next day’s date if it has not been closed.

Limits

• Open reminders on past dates will show as a red dot on the calendar view.