AL: Saved Filter Field Definitions Reference

Saved Filter Field Definitions

These filter options are available when creating or editing a Saved Filter to set up your specific search criteria.

 

The Data

Field Name	Description
Name	Name of the Saved Filter. This will be the way the Saved Filter is identified on the list view on web and in the dropdown on mobile.
Default	Set the Saved Filter as the ticket list default view.
Filter	Determine if this Saved Filter will display tickets that fit the criteria on the ticket list (Show) or remove the tickets that fit the criteria from the ticket list (Hide).
Departments	Select a Facility to see all tickets that fall under the Facility type.
Service	Select a Service to see all tickets that fall under the Service type.
Status	Open: Filter tickets with a workflow status equal to open (e.g., New, Requested, Pending).<br>Closed: Filter tickets with a workflow status equal to closed (e.g., Confirmed, Cancelled).
Vendor	Filter tickets associated with a specific vendor from the Local tab.
Requested By	Guest: Requests that guests have created through a guest app.<br>Staff: Tickets created by Alice users.
Requested For	Filter tickets by guest requests (Guest) or internal requests (Staff).
Assigned To	Filter tickets by the user in the Assignee field.
Created By	Filter tickets by the user who created the ticket.
Date Range	Filter the tickets list to the current date (Today) or see all existing tickets created (All Time).
Text	Use this field to keyword search the ticket list.
Escalations	Enable if the list should only include tickets that have been escalated.
Share With	Only available to users with the Hotel Admin user type.<br>Not Shared: Only accessible to the user creating it.<br>Specific Departments: Accessible to any user with access to View tickets (via Roles) in the Facility selected.<br>Property: Accessible to any user within the property User List (via Manage Users).