What are the benefits for the Two Way Integration
> Real-time coordination between teams and automatic assignment streamlines task management and work orders to improve resolution times, increase productivity, and empower staff.
> Through auto-assignment and dispatch, teams can ensure immediate attention and care of guest-reported issues, decreasing time to resolution, and improving their overall loyalty.
> Increased visibility into service delivery and engineering workflows allows hotel leadership, above and on-property, a holistic view of operations and team performance.
Guest Request Workflow
A guest has made a request, their AC needs to be checked.
Staff then create a ticket in ALICE which is dispatched to the next available engineer in Transcendent.
User is given 5 minutes to accept before moving on to the next engineer.
Engineer is able to accept the request and complete based on property standards.
Internal Request Workflow
Housekeeping notices the lobby needs a paint touch-up. Attendant creates a work order from their desktop with all necessary details, including a photo for further context.
Work is transmitted to Transcendent can go to a default assignee or to the unassigned section.
This is visible on the web for managers to manually assign.
As the status changes, ALICE is notified of each change real time so the submitting user can see progress and receive internal notes. The engineer can complete the work, a supervisor will be assigned to inspect the work. On completion, the work is closed out in Transcendent and ALICE.
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