AL: Building Custom New Partner PMS Reports

Updated: 7/21/2026

To set up a reports-based PMS connection, you need to send specific reservation reports to ALICE on an automatic schedule. Setting this up correctly—and sending any reports parsing tickets to the dedicated email address—ensures your integration runs smoothly and support requests are resolved faster.

Steps

1. Create an automated schedule in your PMS for the required reports.

• Arrivals Report: We recommend sending this every 12 hours.
• In-House Report: We recommend sending this once per hour.

Note: Each PMS system might be set up differently when creating the automated schedule, reach out to your PMS system contact for more information on the setup process
 

2. Format the reports as either an XML or CSV file.
3. Set each report to send in its own individual email message.
4. Apply the exact same unique subject line for every automated email (e.g., "Hotel Name - Report Type").
5. Send your automated reports and reports parsing tickets directly to [e-mail].

💡 Pro-Tip: Sending your reports parsing tickets straight to [e-mail] bypasses the general support queue and significantly reduces how long these tickets take to resolve!

Warning: We do not have deep knowledge of every individual PMS system, so you will need a technical contact at your property to build these reports.

Report Field Requirements

Arrival Report

• Confirmation Number (Required)
• First Name (Required)
• Last Name (Required)
• Arrival Date (Required)
• Departure Date (Required)
• Prefix, Phone Number, Email, Reservation Status, VIP Type, Group Name, Company Name, Address, Notes (Optional)

In-House Report

• Confirmation Number (Required)
• Room Number (Required)
• First Name (Required)
• Last Name (Required)
• Arrival Date (Required)
• Departure Date (Required)
• Prefix, Phone Number, Email, Reservation Status, VIP Type, Group Name, Company Name, Address, Notes (Optional)
   

Outcome

Once your automated reports are configured and sending to [e-mail], your reports-based PMS connection will automatically update ALICE with your latest reservation data. If you make any future changes to the report formatting, please notify [e-mail] immediately to prevent disruptions.