AL: How To Enable Roll Over

Use this workflow to allow open tickets to automatically transfer to the next day’s ticket list so tasks do not get lost or forgotten.

 

Before you begin...

• Applies to: Employees (to enable on a single ticket) and Hotel Admins (to enable by default in Alice Admin).
• Requires access to the Ticket List tab, Add and View Tickets, and Edit Tickets (for existing tickets).
• Roll over tickets are intended to track one individual task to completion (e.g., "Paint Lobby").
• Avoid enabling roll over for regular recurring tasks (e.g., "Guest Wake Up Call"). Instead, enable the repeat feature on the ticket.
• Note: Once the ticket has a workflow status equal to closed, it will stop rolling over and remain on that date’s ticket list.

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The Steps

Enabling roll over on a single ticket

1. Initiate a ticket by clicking +Guest Request or +Internal Request.
2. Enter the ticket details and select the task start date as the due date.
3. Select the checkbox to enable Roll Over.
4. Click Save.

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Enabling roll over by default (Admins only)

1. Navigate to Alice Admin.
2. Click the Facility that the service is associated with from the menu on the left.
3. Select an existing Service to highlight it.
4. Click Actions, then click Edit Service.
5. Enable Roll Over.
6. Click Update Service to save the change.

The Result

Success: If enabled on a single ticket, an icon will display in the ticket list to indicate the ticket’s movement once it rolls over to a new date. If enabled by default, newly created guest or internal requests will have roll over enabled automatically.