AL: How To Add Related Ticket from Room Details - Mobile

Create new tickets or view an existing related ticket from the room details on mobile for greater transparency and communication between Housekeeping and other departments.

User Type & Roles:

To perform this action in ALICE, the user must have at least Employee User Type access.

The user must also have the following settings within Roles enabled.

• Access to Ticket List and Rooms tabs.
• Access to Add Tickets. Only grant Add access to Facilities that a Room Attendant would create tickets for. Often this will be Housekeeping and Maintenance only.  
  

Users with View access will also receive notifications for unassigned tickets.

Things to Consider:

• A paper icon will note when there are Related Tickets with an open status associated with a room.

Steps:

1. Tap any room to see the room details.
2. Under Related Tickets, tap Add Ticket to add new Related Ticket.                    
3. Select the ticket Service.                                                                                       
4. Select the ticket type as Internal or Guest. 
   Guest details will auto-populate when Guest is selected. 
   The room number will auto-populate under Location when Internal is selected. 
5. Select Save to be redirected to the room details, where existing Related Tickets can be viewed. 
6. Tap the Related Ticket to view ticket details.