AL: [BETA] Alice by Actabl Mobile App - Getting Started

Applies To: Anyone using the Alice by Actabl Mobile App; Room Attendants, Maintenance Personnel, Housekeeping Supervisors 
 

Table of Contents

• Login Screen
• Logout Process
• Session Timeout Experience
• Notifications
• Related Resources

The Alice by Actabl Mobile App is available for hotel staff who are always on the go. From Room Attendants to Maintenance teams, the Alice by Actabl Mobile App puts the power of ALICE in your hands while you are on the move. 

The Alice by Actabl Mobile App is available on: 

• Apple iOS
• Android                

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Login Screen

• User Authentication: Users can securely log in and log out of the app. The login process requires valid credentials (username and password) to authenticate the user.
• Login Error Messages: Clear error messages are displayed if users cannot log in, such as incorrect username/password or account lockout due to multiple failed attempts.
• Quick Authentication: The app caches the username after the first login. This allows for faster authentication in future logins, as users only need to enter their password.

 

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Logout Process

• Logout Indicator: After the user taps the logout button, a visual indicator is displayed. This shows that the logout process is in progress, providing feedback to the user.

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Session Timeout Experience

• Session Timeout Notification: Users are informed when their session has timed out due to inactivity. This helps them understand why they need to log in again.
• Automatic Logout: If the user is inactive for a specified period, the session will automatically time out, and the user will be logged out.
  • For more information on Alice's session timeout, see this.
• Re-login Prompt: After a session timeout, the user is prompted to log in again. The cached username is pre-filled to streamline the re-login process.
• Session Expiry Information: Users are informed about the reason for the session timeout, such as inactivity, to help them understand the app's security measures.

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Notifications

In the Alice mobile app, in the Main Menu, you will see a section called "Push Notification Settings." Here, you can customize your push notifications. You have the option to adjust the frequency of the notifications and turn on notifications whenever there is an update to a ticket that your user is assigned to.