Push notifications ensure staff are alerted immediately when tickets are assigned or updated. Use this workflow to enable notifications on your device and configure specific alert settings within the Alice app.
Before you begin...
• Requires Employee User Type access.
• Hotel Admin must enable the "Ability for mobile users to manage push notification settings" in Hotel Info.
Enabling Device Notifications
1. Open your mobile device's main Settings app.
2. Locate Alice in the app list.
3. Ensure Allow Notifications is toggled On.
Configuring App Notification Settings
1. Log into the Alice Staff App.
2. Tap the Menu icon (hamburger menu).
3. Select Notifications (or Settings > Notifications).
4. Under the section Edits on Tickets Assigned to Me, check the Enabled box.
5. Tap Save settings.
You will receive alerts on your device lock screen or notification center when a ticket is assigned to you or when details (like Due Date or Notes) change on your assigned tickets.
Troubleshooting
• If you are not receiving alerts, check if your user profile has been "Muted" for specific Facilities in the Admin settings.
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