Guest Messaging reports allow management to review conversation volumes, response times, and message content for SMS, WhatsApp, and Broadcasts.
| Category | Report Name | Description | Key Metrics |
| Messaging Performance | SMS/WhatsApp Report | An overview of messaging volume and engagement. | Total Conversations Created, Automated Messages Sent, Average Initial Response Time, Responses per Guest. |
| Messaging Performance | Broadcast History | A log of mass communications sent to guests. | Date/Time Sent, Method (Text/Email), Sent By, Recipient Names, Message Content. |
| Message Content | SMS Transcript | A detailed log of individual messages sent and received. | Date, Time, Author (Guest or Staff), Phone Number, Room Number, Message Text Preview. |
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