Alice provides a suite of standard reports to analyze operational performance. The availability of these reports depends on the specific products purchased (e.g., Service Delivery, Guest Services). Reports generally default to the last 30 days unless otherwise noted.
| Category | Report Name | Description | Key Metrics |
| Service Delivery & General Reports | Employee User Metrics | Analyzes user engagement and productivity. | Tickets Created, Closing Tickets, Average Time to Accept, Average Time to Complete. |
| Service Delivery & General Reports | Weekly Overview | A high-level view of property activity over the past 7 days. | Top 15 Tickets Created, Total Labor Time, Tickets by Department/Hour. |
| Service Delivery & General Reports | Summarized Ticket List | A detailed log of all Guest and Internal requests, including internal notes. | Ticket ID, Request Details, Created By, Closed By, Internal Notes. |
| Service Delivery & General Reports | Checklist Report | Summarizes pass/fail rates for checklists attached to tickets. | Checklist Completion rates, Top Associated Tickets by Item, Exception details. |
| Service Delivery & General Reports | Service Optimization (Snapshot) | Visualizes ticket volume and efficiency. Available by Created Date or Due Date. | Time to Accept, Time to Start, Time to Complete, Hourly Distribution. |
| Guest Services Reports | Concierge Report | Analyzes trends for tickets in the Concierge Facility. | Daily Ticket Count, Top 10 Restaurants, Top 10 Activity Vendors. |
| Guest Services Reports | Vendor Report | A list of all vendors added to the Local tab. | Name, Contact Info, Tags, Categories, Hotel Notes. |
| Limits | Row Limit | ALICE displays a maximum of 500 rows per report in the browser. | Download the report to Excel to view the full dataset. |
| Limits | Historical Data | Tickets older than 3 years are removed from the UI search but remain available in these reports. | N/A |
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